EMT Practice Test

1. Question Content...

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Question1: Avaya Aura® System Manager (SMGR) holds a copy of the Avaya Aura® Communication Manager (CM) database, and it is important that the database is kept identical in both SMGR and CM.
If they ever stop being synchronized, what should be done to get them synchronized again?

Question2: A customer has just configured Avaya Aura® Media Server (AAMS) on their Avaya Aura® Communication Manager (CM). They are saying that the AAMS is never being used by CM, but instead is always using the G450 gateways to provide DSP resources.
The customer has checked the status of the Media Server and the Signaling Group and both show In- Service. They have also checked that a Media Server License is installed on WebLM, and the status of the Media Server is showing Element Status as being normal.
Which statement describes the cause of this problem?

Question3: Which two SIP requests are used to allow an AST endpoint to use features provided by an Avaya Aura ® Communication Manager (CM)? (Chose two).

Question4: How can you view the entire contents of the current Avaya Aura@ Communication Manager CM call processing log file?

Question5: In which three states can an Avaya Aura® System Manager (SMGR) Alarm exist? (Choose three.)

Question6: Refer to the Exhibit.

Which two statements are true about a call from AST 1011111 to AST 1011112? (Choose two.)

Question7: Which two methods are used to obtain Avaya Aura® Communication Manager (CM) software version information? (Choose two.)

Question8: How can you check to see if the Avaya Aura® Session Manager (SM) application processes are running?

Question9: When running the display node-names ipcommand, what information is found?

Question10: Which three statements are true regarding Avaya Aura® 7.x? (choose three.)

Question11: After an Avaya Aura® Communication Manager (CM) upgrade, a customer called Avaya support because their SIP telephones were unable to login. Support was able to confirm that the telephones had not been upgraded.
Which pre-implementation step was omitted?

Question12: When an Avaya SIP Telephone (AST) makes a call to another AST on the same Avaya Aura® Communication Manager (CM), when is a SIP trunk used?

Question13: How can an inactive SM100 be reset?

Question14: A customer explains that calls are failing to route from Avaya Aura® Session Manager (SM) A (managed by Avaya Aura® System Manager (SMGR) A) to an Avaya Aura® Session Manager (SM) B (managed by Avaya Aura® System Manager (SMGR) B)
When you check the configuration in Avaya Aura® Session Manager (SM) A, witch statement describes what should you look for?

Question15: Which two statements are true regarding Full and Half call model processing? (Choose two.)

Question16: In Avaya Aura® Communication Manager (CM), what are three valid formats of the list trace command?
(Choose three.)

Question17: Who is responsible for completing Discipline 4 - Determining Root Cause, of the 8D Troubleshooting Methodology?

Question18: When does Communication Manager insert the shortcut flag during call processing?

Question19: What statement about the H.323 to SIP routing is true?

Question20: In a SIP trace capturing PPM messages, which device sends the getCallHistory PPM request, and what is it requesting?

Question21: In which two ways can you verify the Avaya Aura® Communication Manager (CM) license status? (Choose two.)

Question22: A customer called Avaya Support stating that shortly after some maintenance work was done, they cannot make or receive calls.
Which command in Avaya Aura® Communication Manager (CM) can the administrator execute, to determine if the H.248 Gateways were placed in a maintenance busy state?

Question23: When viewing the Avaya Aura® System Manager (SMGR) alarms, which alarm information is particularly useful for finding more information in the available documentation?

Question24: Which Linux command allows you to view the installed certificates on Aura® Communication Manager (CM)?

Question25: What is the name of the packets capturing utility embedded in most Linux Servers, including Avaya Aura® Communication Manager (CM)?

Question26: What are the two types of certificates the Avaya server uses?

Question27: Which two statements regarding the core architecture in the Avaya Aura® 7 solution are true? (Choose two.)

Question28: How can you show that a session is actually reaching the Avaya Aura® Media Server (AAMS)?

Question29: Which Linux command is used to start a previously stopped Communication Manager?

Question30: When retrieving a message from Avaya Aura® Messenger (AAM), what is the function of the RE-INVITE?

Question31: Which critical Avaya Aura® Communication Manager (CM) information can be obtained from the ECS log located in the /var/log/ecs directory? (Choose two.)

Question32: A customer reports that when they make a call from an H.323 endpoint at the Main office to an H.323 telephone at the Branch office across the WAN, the call fails due to codec mismatch.
If misconfigured, which three Avaya Aura® Communication Manager (CM) System Administration Terminal (SAT) forms can be causing this problem? (Choose three.)

Question33: After completing Discipline 2 - Describe the Problem of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Question34: Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Question35: Which two statements describe steps for searching for an Avaya Aura® System Manager (SMGR) log containing the phrase 'down'? (Choose two.)

Question36: Which statement describes the steps to save the traceSM log file?

Question37: During installation, through the exchange of security certificates, between which three does the Trust Management Service establish trust? (Choose three.)

Question38: A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura® Communication Manager (CM).
After looking ah how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application.
If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?

Question39: When observing the Session Manager dashboard, you notice that one entity is marked as down.
Which two troubleshooting tools can be used to investigate the problem? (Choose two.)

Question40: Immediately after Registration, how does an Avaya SIP telephone learn if any of its Call Forward features are active right now?

Question41: When a 96xx telephone with SIP firmware boots up, it goes through a number of steps. These steps include:
1. Phone Registration.
2. Download PPM.
C. Obtain IP Address and Utility Server address DHCP Server.
4. Check if firmware upgrade is required and download 46xxsettings.txt file.
5. Send Subscribe (avaya-cm-feature-status) to Avaya Aura® Communication Manager (CM) via Avaya Aura® Session Manager (SM).
What is the correct sequence of these steps?

Question42: Session Manager uses five unique certificates for TLS connections.
What are the two most important certificates in communicating with other devices/entities? (Choose two.)

Question43: Where are Avaya Aura® Communication Manager (CM) translation files stored?

Question44: A remote worker using the Avaya Communicator on the smart mobile phone obtains a private IP address delivered from the corporate network over WiFi when in range of the wireless hotspot. When the remote worker is out of range of the corporate WiFi it obtains a Public IP address via the 3G/4G mobile Service Provider.
When roaming from the public network to the corporate private network and vice versa, which strategy prevents the user from having to change the SIP Proxy Server address in the smartphone?

Question45: Which three are Avaya Subscription event packages? (Choose three.)

Question46: Which three statements about media-processing resources (DSPs) are true? (Choose three.)

Question47: Refer to the Exhibit.

A SIP user is calling an H.323 user.
In this call flow, in which phase does Avaya Aura® Communication Manager (CM) handle the call processing foe each endpoint?

Question48: A customer states they are having voice quality issues when they make calls over a WAN link. You would like see what the Quality of Service is for a call, as the customer makes the call.
Which Avaya Aura® Communication Manager (CM) SAT command will display packet loss and jitter for a call in progress?

Question49: Avaya support is monitoring a telephone system that is going down several times per day. They discovered a software error that keeps triggering an auto restart.
Which command can be used to determine the root cause?

Question50: When viewing Avaya Aura® Communication Manager (CM) trusted certificates, you notice that the installed certificates are marked with either A, C, W, or R.
What do these letters stand for?

Question51: What is the function of a Virtual Network Region?

Question52: As opposed to a regular SIP trace, what do SIP messages captured using the traceSM with "a=showSM" option display?

Question53: A customer has just added a CS1000 SIP Entity and Entity Link using TLS port 5061. Users are unable to call any Avaya Aura® users which are connected via the same Avaya Aura® Session Manager (SM).
They have run a traceSM and see no SIP messages coming from the CS1000 in the trace. They can ping between the CS1000 and SM100.
Which two traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support? (Choose two.)

Question54: Using the Avaya Aura® Session Manager (SM) command line interface, which Linux command will display a quick, at-a-glance status of SM internal services?

Question55: Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.
Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)

Question56: Ignoring Presence, to be fully functional, how many event package does an AST endpoint subscribe to?

Question57: A customer calls Avaya Support stating their Session Manager (SM) is down. After doing some troubleshooting the technician sees SM is in the Deny New Service state, and in Restricted license mode.
What does this license mode indicate?

Question58: When one Avaya SIP Telephone (AST) user calls another Avaya SIP Telephone (AST) user agent, Session Manager goes through different phases of processing the call.
What is the maximum number of Phase Tags and what are they called?

Question59: How can you obtain a list of Avaya Aura® Communication Manager (CM) alarms that have been raised today, including previous alarms that are no longer active using CM SAT?

Question60: A customer called Avaya Support after their telecom administrator was unable to add 50 new telephones for new hires. Avaya support determined that the number of telephones exceeded the capacity the system could support.
Which pre-implementation step was omitted?

Question61: Which statement about Interfaces and IP addresses on an Avaya Session Border Controller for Enterprise (SBCE) used for SIP-Trunking and Remote Worker services is true?

Question62: Refer to the Exhibit.

Which two statements about a call from AST 1011111 to Remote Worker AST 1011112 are true? (Choose two.)

Question63: What is the initial REGISTER request from a SIP endpoint rejected by Avaya Aura® Session Manager (SM)?